I received my bag fairly quickly
I received my bag fairly quickly, however, it had deep creases in a couple of spots and is very stiff material, so not expecting those creases to disappear anytime soon. After using it the third day, the long strap broke. Overall, I found this bag to be very cheaply made and based on other reviews, I don't think I'll even ask for a refund, as it sounds like this company makes it very difficult to get a refund. Lesson learned!!