Great sellers bad customer service chat from dhgate from SID
Hello, I tried to fix this issue with DHGATE on three occasions over the last month and received no help. I am unable to submit a buying request or event upload a photo to any sellers to show them the product I want. I spent over 4 hours chatting with customer service over the last week and the issue still has not been resolved. I left in a worse scenario after speaking to your customer service team. I would like to file a formal complaint against Sid the manager. He not only dropped me mid convo after the last message I sent was please wait for me. As well he lied to me saying there was no ability for him to send me a screenshot photo. He also lied saying DHGATE did not have a customer service email. He should not be working as a manager or even for working at your company. He left me never wanting to purchase from DHGATE again even though I love the products I had boughten previously. I have had great experiences with DHgate sellers but unfortunately horrible experience with customer service. I have already tried using both chrome and internet explorer, making sure my flash was updated and also on and clearing my history. I am still unable to submit a request. Or upload a photo. I have attached screenshots of what happens when I try and submit a request. Please let me know asap and file a formal complaint and reevaluate sid the manager's position. Keep on Rolling, Hannah