Disappointed, frustrated, and still waiting...
Ordered my beach cruiser which arrived within 10 days BUT missing parts such as seatpost, pedals, nuts and bolts and reflectors. I called and emailed. Although apologetic, I am extremely disappointed that the response to their error was not an immediate overnight shipment of missing parts! Also the representative said she would email me by end of day, but that did not happen. It remains to be seen if I get what I already paid for. Maybe I should have gone to REI as recommended by my son. VERY Disappointed and frustrated🙁 Update: Since I wrote the above review, the parts were finally delivered 10 days later. The seatpost is not a tight fit. My husband says it is the wrong one. I will call to request the appropriate seatpost. Take my word..if you have never assembled anything, DO NOT ORDER FROM THIS FIRM. The directions are very unclear and no tools are provided. If you don’t have 5,6,7mm Allen wrenches and adjustable wrenches readily available, you are lost! UPDATE 2: Finally got the right seatpost mailed to me. My husband put in on without any issue.