I would not given 1 star if i could
I would not given 1 star if i could. First, very bad "customer experience". Delay after delay, order made on 10 Apr 2019 still not ship out, first time stated on website "will" ship out on 15 May, then updated "will" ship on 29 May (SKU 37192), i pretty sure it will be delay again & again. They give a template reason "delay by manufacturer". One more, why you ask we want to change to 24hrs ship items?..we order that particular item for good reason first of all. One order SMOK Trinity Alpha made on 30 March, I request for refund, because already more than 2 month delay to ship, the "refund" though is pain in a** took forever. I understood it is pre-order item, but you as vape reseller company can't delivered customers demand, then you should CLOSE your business and do something else. Let me just give you free advise about basic doing business, "supply and demand". If you can't provide customers demand, how you as company making profit? It's only making losses, and company that can't "provide" wouldn't growth further. Customers will not trust yours company anymore. Its doesn't matter how small or big the order you get, the important things is you can provide/delivered and making profit. I highly, highly recommend don't to purchase anything that in pre-order or any things for that matter from this company. Trust me, you will regret and waste of time waiting. That's my personal opinion. I have snapshot of my ticket for refund & status order if you guys want to see. Respond time is just s**t...although my country and their country are in same time zone. UPDATE 29/5/2019 : My orchid vape order on 10/4/2019 (SKU 37192) is delay again for 3rd time :). I requested to process my refund back.