From Agras to Spark - Customer service has improved!
I own a lot of DJI products - from 2 Agras, Matrice 210, Inspire 2, Mavics, a Spark, Osmo, and more, probably close to 75K USD all in. About a year ago, I was unhappy with your customer service - yet, they did eventually provide me the information/service over time and many repeated attempts. I sent feedback then on how I thought you could apply best practices and process to improve this, and a year later, it appears you have taken my opine and that of thousands of others to heart. The recent repair/replacement of my Inspire 2 under the DJI refresh was easy, fast and effective. But, it's far more than just the replacement of an aircraft. DJI Agricultural also listened and altered how the Agras aircraft record and report data. And that was critical for those of us using them in the agricultural and residential spray applications. This is yet another example of how DJI is trying harder to be an example in customer service. Congratulations !