Disruptive disaster and leaving you to sort out it yourselve in the burning sun
Our experience was a disruptive disaster. They leave you to sort it out yourselves in the burning sun. After a long technocratic "battle" I was compensated the difference between the original and replacement accomodation. Thanks Nora from the Agoda Customer Satisfaction &Incident Team. Else Zero ⭐ Booked guesthouse on 18 june for night of 11/12 july before our cruise via Agoda. Arriving ... sat for 1/2 hour and at last came a person with broken English. Informing us the guesthouse was sold to tem on 1 July. Then I "battled"on my mobile phone for hours via an AI agent. After several attempts speaking to a man, Agoda informed me they will cancel and Refund. They did not offer alternative accommodation, even after I requesting it. They refunded me with some currency lost. They only wanted to compensate about £20. I phoned them again and they said they will compensate up to 50% additional. But as I could not get any accommodation via Agoda nearby in location or in price, We later agreed on 100% compensation. In hind site it was not enough for a last minute booking. With a couple of cruise ships leaving, hotels where full. After 4 weeks I did get a phone call and was laid back. weeks I still await any response on my emails with may cl But via the chat function ...that is very efficient if you have hours to spend. And then they, in this "digital world" , request a stamped and signed invoice. The emailed invoice of alternative Hotel was at first not accepted. Hypocritical while they do nothing on paper and can not manage the (Alexander J) Bell technology provisions. After 4 weeks I finally got a phone call from a helpful lady. I was paid back. Thanks to TrustPilot and Google reviews I assume . ⚠️PS: Don't believe their (first) answer on my review. I tried it. Trustpilot seems to have don't it's good. I was called back. But not on my original e-mails It did stay a technocratic nightmare to me. It's just like Crooking.Com with some asian spices and curries. It does leave a taste bit better aftertaste than the original in NL. After 4 weeks I finally got a phone call from a helpful lady. I was paid back. Thanks to TrustPilot and Google reviews I assume .Else they deserved a single ⭐ My big question remains: Why don't Agoda not just book replacement accomodation. That from their HVAC offices.. while I had to battle it out in the burning sun, fighting against dynamic pricing etc.