ALIBABA don't refund your money
A payment was made by the Alibaba payment portal as a T/T domestic SEPA transaction and the money was deducted from my bank account. But no confirmation received from Alibaba or the seller. Already more than a month busy to get a refund. The Helpdesk (extremely bad) keeps asking for documents and proofs every time you contact them. I have send the documents and proofs 4 times now. I think this is a kind of discouragement to stop you contacting the helpdesk. They promise to help you but Alibaba don't help you. The Buyer Protection is a farce. Alibaba has to proof they really do Buyer Protection.