My onboarding experience was good
My onboarding experience was good. The personnel answered my queries even outside his working hours. However, after I signed the package and was passed on to the learning advisor, the experience wasn't so good anymore. The learning advisor who was supposed to advice me on my children's learning did not call me at all. There has been no discussion though I have feedback that I would like to talk to the learning advisor to get some advice on whether my children are attending the correct level.