Customer service and refund process is a nightmare
I received the watch sometime ago and sadly did not like it, since this time I have tried getting in touch with the customer service team whose support is abysmal, they have asked me countless times for reasons as why I want a refund, they have asked me to provide pictures of the watch which I have done, and despite all this and my numerous emails, nobody has actually told me how to start the return process, all I want is my money back yet they haven’t actually helped me at all to get it. Okay this is part is an update, I received a call from Kim who was very helpful and apologetic for the issues I was having, and she provided me with a refund, so despite the problems I have had with the return process I am pleased with the overall outcome, and I will say lastly that though I wanted a refund the watch itself is lovely so thank you Kim for your help.