One of the worst flights I've had
If I knew, I would never have booked with them. I booked a flight from KL to Bangkok. At check-in counter, I asked for an exit row seat (because I'm 1m93) and the lady at the check-in counter (who work for Airasia) told me, no need to pay, just ask for it at the boarding, they will give it to you because you're big, so I trusted her. I proceeded to board and the flight attendant (Christina something I think) told me, no, you cannot. No upgrade when boarding. Result: I ENDED UP Spending 2h30 completely smashed between 2 chairs made for dwarves. The Exit Row Seats were 80% empty (only 2 seats occupied). I wish you the worst in life Christina or whatever for what you made me experience. One of the coldest flight attendants I've ever seen.