Horrible
I purchased a Kiln RA. What I received was not in the original box/packaging. It was in what looks like a used soft case (worn and beat up). Nothing was wrappped, the battery is scratched up, there was no manual. It appears they pieced together one from returned or used parts and threw it in a soft case. No where on their sight does it say that what I purchased would be refurbished. I emailed customer service immediately and still have not received a response, but did receive an email requesting a product review. So here it is.