The delivery experience leaves a lot to be desired.
I have finally received my pants. They're fine. They're quite stiff, which I hope will soften up over time and with washing. The delivery experience really made this whole order unimpressive though. From the time of order to delivery was 7 weeks. Yes, I understand that these products are produced at the time of ordering, but I've had other garments made for me, and it didn't take nearly that long. Further, as nice as it was that they sent a "free gift" to apologize for the delay in the shipment, I fail to understand why they sent such a big item. To send a stuffed horse, which was puffy and hand size, which would have increased the size of the package/the weight/the carbon footprint - when they could have sent a small bracelet or ring (same price on their website, so I can only assume it would be the same cost to them to offer), ... I have no idea. For a company that seems to support eco conscious and sustainability, that was an incredibly odd offer to extend. I really wanted to love my items and the support this company in the future, but I just don't see that happening. UPDATE: they ask for your contact info and your order number and never follow up with you. On Trust Pilot, it looks like they care about your experience, but their actions show they don't. Don't order from them. I've revised my rating down to one star.