Shamboloc recovery process and unable to upgrade to premium - BEWARE before entrusting this service with your email requirements
I set up an email address for a dedicate specific purpose a few months ago, to help me organise responses and to reply to a group of people. Given the issues I’ve had (see below) I would have got a new email from elsewhere, but given i published the email in my documentation to my group, I am stuck with it. All was fine but I was I able to upgrade to premium via the iPhone or iPad apps. Annoying but not intrusive. Then all of a sudden I couldn’t access my emails. They stated there was unusually activity and contact them. It came at an extremely inconvenient as I needed to compose emails and review responses immediately. I emailed them with information but had no timely reply. In desperation I called their support line and was charged £23 something for the privilege. However it did sort the issue. However, this has happened yet again. No access to emails due to unusual activity and I’m told to contact them. I emailed them and they respond immediately asking me loads of security questions and they will respond in 24 hrs. That time has come and there is no response. Why do they not do two factor authentication. Nowadays people use VPNs so recognise people move about. Your security systems are important but why block access. No other Mail client has such issues. I understand the need for protection and security - but here the processes are antiquated and recovery system is shambolic and not free for purpose. I would not recommend mail .com for this reason. It’s a shame because there are some great aspects of their service and I’d rather be writing a great review here. I doubt I’ll get a response but will live in hope.