The worst travel experience ever
They allowed me to do counter pay for a ticket despite the fact that the bus was full. I found out after 2 hours and so they wanted to refund me. I asked if instead they could just book me for another bus to Bangkok. They gave me options of ones available, but said they were out of Mae Sai, not Chiang Rai which is where I was. I said I could make the 8 P.M. one. They emailed back and said it was now full but there is a 7:20 P.M. one. I said book me for that one. They said it was an extra 139 baht. I said fine, they sent me the link to pay, with a payment window of 10 minutes. I tried to pay as quick as possible to meet the window. They emailed back and only now informed me that the bus they were booking me for was 5:45 P.M., which was not the time agreed but I thought I could make it if I hurried. I got on a bus to Mae Sai. Half way through the bus ride, about 1 hour later, I got an email that said the extra 139 baht was not payed quickly enough, so they could not book me. They said if the ticket was still available, I could book it at the window in Mae Sai. It was not avaiable. I rode the bus back to Chiang Rai. So after 6 hours emailing back and forth and 4 hours of riding the bus just trying to get a bus to Bangkok which they kept offering me, I got nowhere. I spent a great deal of time, money, and effort, but got nothing. They offered me a refund. I gave them my bank details. They said they couldn’t send it to overseas banks. They asked if they could send it to my paypal. I said yes, but told them they can’t send it to the email I was contacting them over, so I told them to send it to a different email. They sent it to the wrong email, so I never even got my refund. THE WORST TRAVEL EXPERIENCE I have ever had. The level of incompetence is extraordinary, that I am left speechless that at every single turn they made a mistake.