I regularly purchase pieces from…
I regularly purchase pieces from Wayfair and to see that they have partnered with Angi to help with installations I thought was brilliant, The thing is upon your purchase you also have to purchase your services with Angi additionally. Well I received my drapes from Wayfair on time as always however Angi's service was a different experience. The Pro Tech they assigned to my order called me the day before appt to confirm and touch base. He NEVER showed and I continued to reach out to him just for him to say he doesn't have step stool due to he left it at his mother's. I explained that I not only have a step stool but also a ladder he could use. He then avoided my calls and texts. Finally he said that he has canceled my service. At this point I had to reach out to Angi's services because they never notified me of the cancelation. I told them I needed a refund due to no show. They proceeded to nite their system that I canceled and my refund had to be approved. This is a bad look for Wayfair and I have been a long time customer. If Wayfair does not remove Angi's services I will look other places for my future purchases and I will advocate this to others.