Poor data protection and verification
Decided to use Tazapay bank transfer as the cheapest option my vendor was offering. The money was taken from my account immediately. I then received an email the next day, with many unknown people cc’d into it, from someone claiming to be from Tazapay requesting personal data. They had no contact details on their email, nor did they provide a customer service contact number. The public are already warned against providing personal info to unsolicited emails, but this is how Tazapay manage their transaction verification? They should verify before the money is taken. No other payment mediator I’ve used has ever done this before. Not even banks email about individual transactions. How do I know it’s not a bunch of scammers? They haven’t called me after several requests, but stated my payment would not be allowed if I didn’t comply within 24 hours. So Tazapay are threatening to keep £300+ for no apparent reason. I just want my money back. Best to avoid them. Extremely poor service. Edit: Tazapay have been using WhatsApp to contact me since 5:53 AM. I requested a call and received a response stating they are unavailable! I have requested a refund several times already. Transaction ID 2207-770026. Their response is requesting I provide an email contact. Why would I add my personal email to a trust pilot review, especially when I’ve emailed them directly several times. Absolutely no consideration for customer data. PLEASE AVOID. I just want a refund.