I had a security system put in by…
I had a security system put in by Vector back in 2017. It worked great for about 6 months. But then lots of false alarms, automatic lights wouldn't work when entering the house, smoke detector became way too sensitive, and it got worse. Seemed every time I called I got voicemail. Left a message 3x. Never a call back. The last message I left was telling them I wanted the system removed. Now some law firm is trying to collect on the contract. Charging me for the equipment an monitoring. Why should I pay for a system that doesn't work correctly? Again I tried to call them and apparently the local number had been disconnected. I've told this to the law firm collecting and even they said they would have someone from Vector contact me. I'm still waiting after 3 months. I hope this goes to court! The info they gave the law firm does not match the contract! The system was a lemon and I shouldn't have to pay for a system that does not work! All I ask is to drop the collection and remove the system. But I'm not paying a dime! FYI, two others in my family used to have Vector and why I chose them initially. Neither of them use Vector any more for similar issues (sensors started acting up, false alarms, etc). Oh, let me remind Vector, that false alarms can result in fines from law enforcement and fire department. Will you pay those for me? DO NOT BUY FROM VECTOR unless you want a system that will require a lot of calls to customer service (and good luck getting through), and lots of headaches.