The Kroger store in Olive Branch
The Kroger store in Olive Branch, MS could definitely use customer service training. I'm a long time shopper and was there for groceries on Thursday Feb 12th. I also picked up a Zaxby's gift card for my daughter. When I got to my car, I looked for the gift card to put in my purse but it wasn't there. I went back to the cashier hoping that she had just forgot to bag it. She insisted she had left it on the side counter by the credit card machine. It would have been nice for her to point that out previously because I thought she had put it in a bag. After two pages, the manager, Mr Chambers or Chamblis, strolled up and I explained what happened. He showed no compassion whatsoever as he told me there was nothing he could do. His whole attitude was simply, "tough luck and I don't care." The least the company could do is have the cashiers inform the customer when an item is bagged in a different manner. Kroger may not care about losing a customer but I can assure you I won't be shopping there again.