worthless customer service
To make an extremely long story short, I called before I ordered a hitch to insure it would arrive on time. I was told there was no problem and it would ship that day. Fast forward 4 days, I still didn’t have a hitch and the tracking information didn’t work. I called for 3 days in a row and no one could figure out what happened to a $1200 hitch. It just vanished. I was just told “maybe it will show up, maybe it won’t”. Come to find out, only after me spending 3 days and many hours on the phone, as well as me even offering to drive several hours to pick it up myself, the hitch finally showed up on the tracking number originally provided. The hitch was sitting in their warehouse ready to ship the entire time. We were 2 days late leaving for vacation due to this.