If I could give a sub-zero rating I…
If I could give a sub-zero rating I would. Albert is the worst ai experience one could ever have! It forced me into a so-called "Genius" subscription just so that I could move forward, and then it wanted me to create a direct deposit to ALBERT instead of to my financial institution. When I attempted to deactivate my "Genius" subscription, it kept giving me nonsense that led no where at all. The instructions were WRONG (I took screen shots all along the way) and after several HOURS of struggling to simply cancel the account, I was unsuccessful and made a complaint to the California Financial Regulators office as well as to the California Attorney General. The Albert app and the website are deeply troubled, and now they have all my personal information. I have gone into my Plaid account and revoked permission for Albert to use the platform to take money from my bank account. Albert is FAR BEYOND Ridiculous! BEWARE!