I ordered a rattan bag and the hardware…
I ordered a rattan bag and the hardware on it is crooked! Also, it has many sharp pieces of the rattan sticking out and poking your hands/body and snagging your clothes! Also, they ship it in flimsy packaging which allows it to get smashed! I have been in contact with Marina via email. I sent her pictures of how crooked it is and pointed out the sharp pieces of rattan sticking out. One of her options was to send it back for a new one but, I pay shipping ( Over $20.00)!! The other options were going to cost me additional money for a new one. Why would I order another one?? I just emailed her to request a manager/supervisor to call me. Yes, this is a hand made purse but, It is so crooked that I'm embarrassed to carry it. I am out $55!!! I will be contacting the Better Business Bureau. I see that there are many cute rattan purses on Amazon, I should've gotten one of those! This is a SCAM! I bet these purses aren't even made in Bali!! They sucker you into thinking that your helping people over there. These purses are sent from Florida! Oh, and there's not a phone number to call them! I will be contacting Instagram where I first saw their ad. Yea, I'm ...... off, you guessed it!