I purchased two small excavators from…
I purchased two small excavators from Shanghai Qianzhi Trading from China last year which has turned bad. I put an RFQ request out through the AliBarba platform and got a lot of responses with Shanghai offering one of the best solutions for the extra equipment I requested. The condition I stipulated was that everything went through the AliBarba platform so I would be covered with Trade Assurance guarantee so I paid the 30% deposit as per AliBarba rules but Shanghai kept stalling the delivery date so I contacted AliBarba and Shanghai then provided the shipping information which I paid the final payment.When I received the machines they were not clean so I had to pay extra fees for MPI to have this done so I could receive them.On receiving them they were in a sad state as they were not restrained in the container and they had a lot of damage to panels,wiring which may have shorted out in transit or may have been like it before they were sent. The extras requested were missing parts and the extra piping and valving were missing with the hosing just pushed inside the belly plates making it looking like they were installed to the machines in the photos. The machines that I received looked nothing like the ones that I received prior to the purchasing and I tried to discuss this with Shanghai’s management but was then blocked from contacting them so I lodged a dispute with AliBarba and after months of waiting for an answer I was informed that they would not go any further with this due to myself not providing enough evidence which is a false statement as I submitted everything I had including the RFQ request stating everything was to go through the AliBarba platform for Trade Assurance.They did state that they would not close the file in case I have new evidence which I have sent to them showing that this company is a repeat offender and one of these other companies that has been caught out like I have been has also contacted AliBarba also.Shanghai Qianzhi is still sourcing sales through the AliBarba site which I mentioned to AliBarba but nothing has been done about this so I now would like to warn other people to be very careful of what you purchase from AliBarba as they are not prepared to stand by you if it turns bad. I have purchased from a lot of legit companies in China and they are not all bad so companies like Shanghai Qianzhi need to be brought out in to the public attention and be shut down as obviously AliBarba don’t care about how bad they really are.