Not understanding, sending automated messages
I ordered from them, and informed them that I needed it before a certain date and they were very helpful in getting it to me by separating it into 2 different parcels. However, when opening my 2 packages I was missing one swimsuit. I contacted them and told them about it. They keep repeating the same thing(that they sent 2 parcels), I have explained 4 times that within the two packages/parcels, they forgot to include one swimsuit. They ignore my message and repeat the same thing. The clothes I received were great, got lots of compliments on it. In fact, I was about to order more from them for another trip and tell them to include the missing item in my next order. But this interaction has made it very scary for me to continue my purchase with them. And I already told my friends about the website. Everything was great right up until after reaching out to them. I don't know who else to reach out to.