Do Not Purchase From These People
I waited for this product for over a month. I kept monitoring the tracking number, but it was all over the place, saying it left from Italy (it left from China), and other crazy stuff. I'm pretty sure it's a fake tracking number. Then one day I got a notification that said that the item was delivered to the "mail room" but I live in an independent house. There is no mailroom or "front desk", and sure enough there was no product delivered. I contacted the company and that's when I found out that there are two different tracking numbers, one that says it was delivered on July 17 and another that says it was delivered July 7, and of course, neither is correct because there's no sign of this package and where I live, I always get all my packages with no problems. On the website itself, the order shows as having never left the facility, so I'm left to wonder how poorly they run a business that they have three different and contradictory tracking systems for the same item that probably. never even left their warehouse. I still don't have the product and the company charged me an additional $9 in "tariffs" which I did not authorize, that they added after the fact. Now they are refusing to refund me, and have me dealing with the post office directly instead of trying to track the package themselves (they paid for the postage, they should talk to the post office, not me). So now I don't have the product, I was overcharged an extra $9 that I did not authorize, and I have a job dealing with the post office and trying to figure out which tracking number is the correct one and where this package ended up - if it ever even left their facilities, which, according to their website, it did not. Their customer support keeps telling me it was delivered and to "ask your neighbors and look in the bushes" !!!!! This is not customer service: it's customer taunting. I'll probably never see the product I paid for, but this company should be shut down. That's what you get for buying on Instagram. If I find the influencer that sold me on it, I'll flag them because this is fraud. STAY AWAY FROM THIS COMPANY. THEY'LL TAKE MORE MONEY THEY YOU AUTHORIZED THEM TO AND THEY WON"T SHIP YOU ANYTHING, JUST SEND YOU RUNNING AROUND LOOKING FOR SOMETHING THAT NEVER EVEN LEFT THEIR FACILITIES.