UPDATED: 800.com is attempting to block or delay my number port
Update: 800.com responded after my original review and FCC complaint. Matthew from 800.com clarified their port-out process, explained the $100 administrative port-out fee, and offered to proceed with the port-out authorization by email instead of requiring the original signed payment form. I appreciate that they responded directly and worked to resolve the issue. I have authorized the port-out fee and asked them to proceed with the transfer of my 855 toll-free number to Zoom Phone. My original concern was around the wording that the port-out request would not be processed until payment was received and cleared, which I felt was confusing and concerning. 800.com has since clarified their position and is working with me to move the port-out forward. --------------------------------- Original: 800.com is attempting to block or delay porting out my 855 toll-free number unless I pay a port-out fee in advance. Their required port-out agreement states that the port request “will not be processed until payment is received and cleared.” I disputed this because FCC guidance says companies may charge porting fees, but may not refuse to port a number because the customer has not paid for porting. When I challenged this, 800.com support responded that 800.com remains the “Customer of Record (owner)” / “Subscriber of Record” for numbers in customer accounts and claimed the number is therefore not subject to the FCC restriction. However, their own Terms Section 3.5 says no party owns a toll-free number, that toll-free numbers are regulated by the FCC, that the number is assigned to my customer account, and that I may request to port the assigned number to another provider at any time. I have filed an FCC complaint regarding this issue. I am not disputing that a company may bill an administrative fee. My issue is that 800.com appears to be holding the number hostage by refusing to process the port until payment clears. In my opinion, this is an anti-customer and questionable port-out practice. I would not recommend using 800.com for a toll-free number if you may ever need to transfer it to another provider.