Take care of your customer more
I bought a return ticket of Vietnam Airlines without knowing that the first leg is not entitled for checked baggage due to some recent change of ticket tiers for some market (my case Singapore to Hanoi). Your website didnt highlight that change to me and I only found out that when I received the ticket. I called you just to learn that you cant do anything but only the airlines can help though I am a frequent buyer from you. And when I called the airlines they said it should be you because I didnt buy from their website. So now I am in an awkward situ. Only 1 thing positive was your fast process but i definitely think twice when buying from you.