Zoho's pricing is pure smoke and mirrors! Predatory billing and disastrous support
The software has potential, but their customer service and billing practices are an absolute nightmare. As a business owner, I have been living through a continuous nightmare with their support team. Not only are they incapable of handling simple requests, but their system generated duplicate billing on the exact same day for Zoho One, Workplace, CRM, and Books simultaneously. To make matters worse, they blocked my professional email twice. I was forced to migrate my email back to Gmail in a rush because I was locked out and they completely failed to respond. For every single issue, I have to deal with at least 3 different agents and repeat the same story to all 3. They integrate their apps, but their internal support teams don't talk to each other at all. Right now, I am paying for CRM in duplicate, Zoho Books in duplicate, and Workplace in duplicate, and nobody wants to fix it. This level of team incompetence is unheard of. With every single intervention, they solve one problem only to create another. App integration sounds great on paper, but with Zoho, you are mortgaging your entire business. Getting multiple apps for a low price is just a huge trap to get you caught in their net and leave you stranded. The worst part? I am actually paying extra for their support service... Imagine the disaster if you don't pay for it! I am paying over $300 monthly for a suite of apps that I use at less than 5%, and there is zero flexibility. Zoho One is a massive trap. I did not want to leave public reviews originally, but their sheer arrogance is what pushed me to write this, and I will not stop here because they scammed me. I lost $150 on Zoho Sign API because of a total lack of support, and they refuse to refund a $100 balance on Zoho Voice despite their official refund policy. I was initially with Google. Leaving Google for Zoho was a major decision. But after almost 8 months of use, I am moving back to Google, which is far more reliable and highly responsive to customer complaints. Zoho has caused my business a massive waste of time and money. Avoid this company at all costs!