Insanely bad customer service
The Hasselblad X2Dii is a nice camera, but, oh dear, their customer service is appalling! Plastic film on baseplate had begun to peel. Hasselblad said, no problem, we'll have it collected from you, ship it to Sweden, re-fix the plastic under warranty, and send it back. Oh, but, by the way, you will have to pay the 375 Euros to re-import it back in the UK. From their responses, they don't even seem to realise how insane this is. They sent me three plastic films to try to re-apply myself. But I have focal dystonia and shakey hands, and I don't trust myself to re-apply the covering in a way that will look any better than it is now. And what if I have a more serious warranty claim? That means that every time the camera has to go back under warranty, it's going to cost me 375 Euros just to get it back to the UK! A previous reviewer mentioned how much better Leica's customer care is in the UK. I fully agree, having used Leica before Hasselblad. I shall probably be going back to Leica.