Disappointing
We signed up for the **International Option** after speaking with several providers. Before purchasing, we had a call with Angel, who was helpful in addressing our concerns as non-US residents. We were particularly cautious about banking support and compliance, as mistakes in this area can have serious consequences. During the call, we were explicitly assured that we would be guided through the process and not left to navigate it alone. That reassurance—combined with the company being US-based—led us to choose this provider over others. ### What went well * The LLC was formed quickly * The registered agent was set up efficiently * Email responses from support are fast ### Where this failed * **No real guidance:** After onboarding, there was no human support—only an online portal with generic prompts * **Lack of context:** Support responses do not reflect an understanding of your specific situation as a non-US resident * **Reactive, not proactive:** When issues arise (e.g. being unable to use the provided address for banking), no alternatives or next steps are suggested * **Inconsistent information:** We received incorrect guidance from support, later followed by an apology from another representative * **Misalignment with sales promises:** The level of support described on the pre-sales call was not delivered The most frustrating issue was around banking. We made it clear upfront that this was a critical concern. Despite this, we were allowed to proceed with a bank application that we were not eligible for. We only discovered this because we contacted support—otherwise, we would have simply received a rejection with no explanation. As international clients without a US address, this is not a minor oversight—it’s a fundamental limitation that should have been clearly addressed before we paid. ### Verdict This service is efficient at basic setup (LLC formation and registered agent), but fails where it matters most for international customers: guidance, accuracy, and alignment with what is promised. If we could make the decision again, we would choose a different provider.