Delivery Service is Horrendous
I am a platinum account holder and also subscribe to their VIP membership. Generally, sellers are ok. Most are prompt in shipping out orders and responding to requests. However, the nail in the coffin is with Shopee itself and their delivery service (SPX). "Next-day" delivery often becomes several days later even though I placed my order well before the 2pm deadline, and couriers frequently cite "insufficient time to complete delivery", sometimes for 2 or 3 days in a row for the same item. Please don't ask me to empathize with the couriers. It is their job to deliver on time and they jolly well work OT if they have to. As a customer I only care if my item arrives on time and in good condition. Shopee seriously needs to be stricter with unprofessional couriers who think their personal time is more important than fulfilling their contractual duty to customers.