Very poor customer service
Very poor customer service I bought a large order of bridesmaids dresses for my wedding. I had issues with them from the start. First of all, I felt pressure to buy because when I found the dress that I want (painstakingly selected based on what my bridesmaids preferred and price range) because of the sales countdown. I still needed sizes back from my bridesmaids and messaged customer service to ask if the product would be put on sale again. Customer service said I could place payment for 5 dresses and I could send the sizes through afterwards. What they didn't tell me is that they would be checking my identity with two sequential emails by asking me for screenshots of my banking records and my licence. They said they did this because the order was so big and because I purchased five identical dresses. I forwarded them the ticket number about the agreement to send through the dress sizes and it was almost like the two departments hadn't talked to each other. I had no problems providing the details but I feel it was unnecessary, hostile and inconvenient. On top of that they called me at 11:00 PM local time from a Chinese number and I ignored it because I thought it was spam. Nobody would reasonably expect customers to pick up at that time. The products arrived in a timely manner and were average quality; I feel I would have gotten more value for money if the material had felt nicer. I also asked them to label the dresses with the sizes provided and that didn't happen. However, the "unsubscribe" button on their marketing emails does not work, so I am still getting their emails (from a company that you only realistically buy from once!), despite sending two seperate requests to their Facebook page over a two week period. These people need address their customer service issues.