not a whiz
I am not a whiz at computers first off. So my story begins with a trip coming up this fall and I decide to try Jetpac by buying 2 eSIM cards this summer. Now that the trip is nearing, I decide I will install those cards. So I fumble through my emails and find my purchase and then try to scan the GR code to install. Unfortunately, time had passed and the GR codes were no longer valid. So now I am in a panic thinking I would need to purchase new ones. To my surprise I emailed Jetpac who responded almost immediately. Angelika was fabulous. She asked a few questions, reset my codes and gave me step by step instructions about sending a card to my husband. Without Angelina I would not have been able to do it by myself. Easy to correspond and received a very quick response. Thank you Jetpac I look forward to using the eSIM on my upcoming trip.