Very nice but...watch that bedframe!!!
I think you should let people know that there's no checking in before 3pm. We arrived in Galveston at 9:30am. You'd said in your instructions that if one needed to check in early, all they had to do was contact management. Well, I tried that and never got an answer back. In fact, trying to get in touch with anyone is very frustrating, seeing as how you never talk to anyone over the phone. It's all done via text. So, you can imagine my frustration when I'd tried contacting you folks in advance to see if we could possibly check in early but never saw a word about it until 2:40pm when, after trying to use the code you gave me several times but couldn't check in. You texted me back saying, this one time you'd make an exception for us and let us check in at 2:40pm. For that, I am grateful. Listen, folks...I don't want to be negative. That's not me. But when you're seniors, like my wife and I, and we're in a city that we've never been in before and no one will answer your texts...it can become pretty frustrating. Besides that little incident, staying there was what we thought it would be. It was a small room, but very clean. You've got a huge problem with the bed in number 2, though. The wooden bed frame extends way beyond the mattress and so both my wife and I got hammered on our shins trying to move around that bed. Let me tell you, it hurt! So, you need to take care of that or sometime down the road, someone's going to seriously hurt themselves....and while on vacation too! Again, other than those two thing, (Oh yeah, I forgot, it was kind of a letdown when we arrived to see that your coffee machine was broken, with some writing scribbled on a piece of paper that said, "Coffee machine is broken. Sorry about that"...or something to that effect. We have a Keurig at home and were looking forward to a cup of fresh coffee the following morning. I went ahead and found a McDonald's about five minutes from your establishment and that took care of it. Your rooms are very nicely done. You can tell you've put some money into refurbishing it and that was nice. So, in closing, if I were you, I'd first and foremost, find a way that makes things easier to contact you if your customer has some needs. I'd also fix the coffee machine...lol! Above all, though, you need to do something about the wooden bed frame extending out past the mattress. Someone's going to get seriously hurt down the road if you don't! Seriously!