Deplorable customer service
When my phone broke under a manufacturer defect it was a week long fight to get them to cover it. 2 months of trying to get it fixed because the only places they offer for repair suck. You go in with an appointment and they tell you leave for phone for days or come back and be the first one in the door then you might get help that day. The customer service reps online are all pulling from prompts that aren't fully written so if there's any confusion on the customers end you're screwed. You ask for customer service phone number. Its products. Customer service page is only chat no number. If you have issues with your agent they say they cant transfer you until you say you've emailed the ceo then like magic you're transfered. What a joke. Oh and the customer service rep was unhelpful because they couldn't initially explain why a watch price wasn't including my trade in cost. Turns out you can either have their discount from the shop or a trade in. Can't trade in on a discounted product even if you dont want the newest. What a giant scam. Not to mention that's not printed until the very bottom under reviews which means you're scrolling forever. This feels like its trying to deceive the customer in payment practices. Disgusting.