I sent my TIPM unit in to be rebuilt
I sent my TIPM unit in to be rebuilt. I tracked the unit alway to the company and was notified when it arrived. I waited a week and didn’t receive any communication. So I called and talked to the Ai bot and was told it was waiting shipment back. A few more days still nothing. I called back and asked to talk to a rep. They told me that the technician said it will be sent out the coming week. I waited and still nothing. I called back at the end of the week and they tell me they would call me back. Then I talk to Brittany. Which she could not articulate any information and was poor at customer service. She told me I needed to send another $300 because they couldn’t fix mine. Which sounded like a scam because I was just told for 2 weeks that it was waiting to be shipped. So I told her to refund my money and I had to pay an extra $45 for overnight shipping so I didn’t have to wait another week to get my unit back. And still lost another $125 because they charged me a test fee for telling me it was broke and they couldn’t fix it. Which I already knew it was broke. Poor communication. Poor customer service. Not a trustworthy business.