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Gregory

德国

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EWA Language Learning

Cancelled after 2 days but no refund despite guarantee!

Subscribed based on a Facebook ad and went through the testing for Italian to show I was at the Intermediate level. On the website I was only offered a beginner course, and when I downloaded the app, it only wrote to me in German and wanted to teach me English, my native language. I therefore cancelled my subscription after just two days and requested a refund, but they have not given me one despite their Money Back Guarantee. Very dissatisfied with their customer service.

2026-05-19
EWA Language Learning

App won't accept my language settings

Went through the whole questionnaire and said my native language is English and wanted to learn Italian and my level is already Intermediate. After I paid for a year and downloaded the App, all I get is the App on my smart phone writing to me in German (I live in Germany but my language is English) and automatically enrolling me in an English course, with no option to change the language. On my PC I do have Italian on the Ewa website, but it is Italian for complete beginners and I can't find any way to change the settings, either on the App or on my PC. I wanted to try the App for 14 days but am about ready to cancel after just 15 minutes.

2026-04-17