CUSTOM MEASUREMENTS NOT FOLLOWED & DIFFERENT FABRIC NOT AS ADVERTISED DRESSES
I paid $371.35 total for my JJ’s House order. The two custom flower-girl dresses (#225309 and #288672) were $153 before tax, about $173.35 with tax. JJ’s House emailed me on 9/12/2026 (after I gave measurements and paid for the dresses on 9/9/2026) confirming the custom measurements before making the dresses. I received them on 10/1/2026, and both were significantly different from the confirmed measurements. Dress #225309 was ordered with a 22.5-inch bust, but the dress I received measures about 19 inches. The lengths were also substantially shorter than the measurements shown on my order. Dress #288672 was ordered with a 20-inch bust, but measures about 17 inches. Both dresses also look very different from the highly polished advertising photos. #225309 was advertised with a long flowing/train-style back, and #288672 was advertised with a fuller floral appearance and an entirely different fabric. Neither dress I received looks at all like what I believed I was purchasing. These were custom-sized dresses, not standard sizes, and JJ’s House confirmed the measurements in writing before production. Their website labels custom dresses non-returnable, even though the dresses I received do not match the measurements they confirmed. As of 10/2/2026, JJ’s House has not resolved this issue. I also tried using the “Write a Review” option on their website and could not get it to work. I have photographs of the dresses with a measuring tape, the custom-size tags, my original order, and JJ’s House’s written confirmation of the measurements. More details. Dress #1: Bust: 22.5 inches (I got 19 inches) Waist: 22 inches (I got 19 inches) Hips: 24 inches (I got 22 inches) Hollow to Hem highest point: 21 inches (I got 12 inches) Hollow to Hem lowest point: 24 inches (I got 16 inches) Dress #2 Bust: 20 inches (I got 17 inches) Waist: 20 inches (I got 17 inches) Hips: 21 inches (I got 20 inches) Hollow to hem: 21 inches (I got 14 inches)