More transparency needed
The ordering process was straight forward but it would have been good to have seem more clearly that I was, at the point of purchase, not ordering via Norwegian Rail (in my case) early on. I only saw from the URL that I was on a different site to pay. Plus an indication of what Rail Ninja fees were going to be above and beyond the ticket price early on. As I have not got a choice in my travel (I can't switch to a different and cheaper ticket agent) the ticket price is not just the charge of the rail company but the charge of the rail company+ the booking charge. ie the total cost to me. Looking at the Rail Ninja logo the masked face is appropriate as not all is clear to see.