Rocky start, but they came through with the customer service
I am updating my review to reflect the final customer service rendered. Suffice to say, after MUCH of my time (and writing my first review), DressLily agreed to reimburse me for the overage that I paid due to the postage not being displayed. When I sent them the support material they agreed to reimburse me, and not only did they reimburse the overage they actually reimbursed the entire Customs I was charged (I'm thinking maybe to make up for the time and stress of dealing with this.) I'm grateful that they remedied the mistake AND I have to say I received my package and I"m delighted with each of my items. Originally: If I could give it no stars, I would. Prior to the delivery of my order with them I was informed that I would need to pay a customs tax on them here in Ireland - which makes sense. I was then told that the tax was 41 euro! Which is almost MORE than I paid for my items + expedited shipping in the first place!? When I inquired as to why the cost was so insane I was told that Dresslily neglected to display the cost of shipping (10 euro) on the package and so therefore customs "guessed" it was 96 euro and calculated my taxes on that. There was nothing the delivery courier could do, so I contacted dresslily to ask them to remedy their mistake. Instead of actually listening to my issue and providing a solution I got dragged around for 2 days and each time the "official" response was a cut and paste from their policy that the customer is responsible for tax. Their customer service is LACKING. I had to pay the hostage rate because I was leaving town and needed to take one of the things I'd purchased with me. All I wanted was for dresslily to contact the courier to address their mistake in not clearly labelling the accurate cost of shipping so that the tax could be correctly calculated. Instead I got the run-around.