This company sent me a fake Helix pipe…
This company sent me a fake Helix pipe by Grav labs and it was missing a clip. At the time I didn't realize I had received a fake model until I asked them to ship me the clip. Much to my surprise they sent me a whole new piece with clip included. Now most people would think that's awesome. Me on the other hand saw right away the difference between the two. Same model but drastically different sizes as well as much different craftmanship. I asked them about it and customer service responded that they would never sell fake glass or knock offs. So I called Grav and they asked me to send the a picture of the two pieces. Sure enough they verified that on was in fact a complete fake and magically when I sent an email to the company confronting them about it for a second time they have failed to respond. ILLEGAL ILLEGAL ILLEGAL !!! SHOULD BE ABSOLUTELY ASHAMED THAT YOUR SENDING DAKE MODELS OF WELL KNOWN COMPANIES TO PEOPLE AT A PREMUIM PRICE. I HOPE SOMEONE SHUTS YOU DOWN. Had I not needed that clip to attatch my pieces you guys would have gotten away with it. Now I'm going to seek legal advice as to what can be done.