Inappropriate wait times for simple tasks
Waiting to change my card pin number at Singapura Plaza. Everyone getting cash out served before me, even those that came later than me. I would have thought pin number changez were pretty basic. Instead of the silly cafe or the 4 people harrassing you before you can even enter the bank, perhaps more counter staff able to change pin numbers. Over 35 mins now waiting still no sign of getting my pin changed. Go out to the two staff on their mobiles. No idea. 3 more in front of queue. Aggressive boy then took me to a video teller on my insistance Completed in less than 3 minutes. As always disgraceful service.