AirAsia’s Extremely Poor Customer Experience
AirAsia needs to be far more realistic with regard to their level of non existent customer service; reduce the number seats crammed into each aircraft, provide safe and adequate legroom, leave middle seats empty and adjust prices accordingly (ie: Delta). We are all willing to fly at reasonable prices as long as we can feel safe. At present, the general public doesn’t feel safe flying AirAsian given how ineffectual boarding and seat assignments are carried out. Secondly, answer your phones with real people, stop using automated systems for everything; absolutely the worst customer service experience, overall.