DONT OPEN ACCOUNT WITH CHIME
DONT OPEN ACCOUNT WITH CHIME, READ FIRST I opened up an account about 5 years ago with Chime and from day one they had issues verifying my passport. One agent said we don't accept passports, excuse me a US passport is harder to get, harder to fake than a crappy ID or license. I had to email them my passport just so they could accept it. That worked for only a few months and again I couldn't access my online account, I tried again to call their support and again the same freaking issue. 5 years later I gave up trying to access my online account but I used the account daily. Id receive funds from my boss, my employer every week, direct deposit. I got a message a few weeks ago that my Chime credit card has expired so I need a new one. Now I didn't have a choice. I renewed my US passport which I received by DHL just yesterday. I called Chime right away to update my ID and verify it. I was on the phone 45 minutes with an agent who had me verify my passport 4 times - once on the computer and 3 times on my phone. I had to take a photo of my passport and a selfie, which I did. Every time their system couldn't recognize my US passport. I explained its brand new, the first page has a thick plastic box surrounding it, maybe that's your system. Come to find out THEY ARE NO HELP, I currently have $1,158.22 in the Chime account that I can't access because of their system. The agent finally hung up on me due to her not being able to do anything. I couldn't talk to a supervisor because they can't transfer calls, I can't call a different number because that's ALL THEY HAVE, I can't email their support because again the only support is a phone that no one can help you with. DO NOT BOTHER WITH CHIME ANYMORE. How can they after 5 years of the same issues not have another way of verifying me. Yes, I've contacted a few government officials to federally go after Chime. This post is more for others to close their Chime accounts NOW before its too late. Do not join Chime, they have no official office, no morals and they are thieves, you will next! I have been in contact with management for almost a month now trying to remove my money but still issues. They don't give you options and my passport is still showing up blurry in their system, Scan ID. Their system hasn't worked in 5 years since I started with them and still now nothing has changed. Im writing this so you think about finding a different company than Chime. I am not the only person that has this problem nor will I be the last but I will fight against Chime to ensure this doesn't happen. Chime, your reply sucks. If you read my comment, IM ALREADY IN CONTACT WITH YOUR MANAGEMENT BUT NOTHING IS GETTING DONE. I have already called your company 3 times and your customer support service DOESNT HELP, CANT HELP, WONT HELP AND ISNT HELPFUL. Would you like me to say it again? Even worse your delete customers reviews on Reddit & Quora. Youre a shady company who does nothing but steal and make life hard for your customers. Dont you remember the Consumer Financial Protection Bureau went after you in 2024 for closing accounts and not returning customers funds. Should I say more!!!!! You steal customers money so you can pay for moderators to remove postings from your valued customers!