企业入驻搜索写评价分类关于
简体中文English

Andy Hill

英国

1 评价
2 被浏览
1 有帮助

1 条评价

Store Dji

BE CAREFUL, no after sales. Read before buying

After spending a lot of money on the new DJI FPV, I found the aftercare does not exist. I emailed and spoke to them on live chat with a support request for a part. All they wanted to do was generate a revenue stream for an expensive repair. I only wanted 1 antenna wire and still no reply to email after 1 week. They advertise this product that if anything happens parts can be easily swapped out, but you cannot obtain the parts. Only basic accessories from the DJI store. Also if you're in the UK, no service center available, you will be expected to send your drone to the Netherlands at your cost. Still, no response so no further purchasing for me with DJI. This is a shame as I needed to purchase 9 more for clients, I'm glad that I have experienced the after-sales care before purchasing more. I think all the reviews say it all here. Don't let youtube videos convince you, make sure you research DJI beforehand by looking at reviews and experiences of others. The product is good, but if you need help or have an issue, you won't get the after-sales you expect. Also, there are customers out there that have purchased the after-care refresh package. BE CAREFUL, you won't necessarily get your drone back, it may be a refurbished one, not good for a warranty. I will share this on all social media.

2021-05-09有帮助 1