The Seller Doesn't Want To Give A Refund
The quality of the shoes was decent for this price, it was made out of real leather. The delivery didn't took very long either but the return is very problematic and returns aren't free either. Customer service did respond to my return request emails but tried multiple times really hard and desperate in convincing me to keep the shoes. They gave multiple excuses such as "there isn't a local warehouse in Europe", "we will give you a discount for your next purchase" and etc. They finally gave me the return address after multiple replies and I did returned the shoes but the seller refuses to handle customs clearance according to China Post, the delivery company that I used for my package. Here's a quote from China Post: "This explains why your seller doesn't want to handle customs clearance; he simply doesn't want to accept the return and issue a refund. Many bad sellers play this kind of game. In this case, your only option is to file a complaint with the marketplace. Tell marketplace that the seller does not make customs clearance after the return has arrived in China. If other buyers file similar complaints against him, he’ll be in serious trouble." In the end I had to get a refund through Paypal.