Depending on the person, customer service can be good.
My order had 2 packages. Some items in the 2nd package was out of stock so they delayed the while 2nd package. When I informed customer service they asked if I wanted to go forward with the 2nd package. I said no. Next day I get an order confirmation for the 2nd package. I go back and forth with "Evi" from support and they keep trying persuade me not to charge back. But I didn't need the items anymore and they refused to do a refund. So they said they'll give a discount if I didn't charge back. The discount doesn't even work... I'm done with them. Edit: They were quick to try to solve my issue with someone else. I just wished I had someone else to handle my situation from the beginning