Usually Great service -- With One Glitch on This Trip
I always use ZPark and I'm always perfectly happy with the people and the service. This time, though, when I arrived at Bradley, I texted for a ride (after I got my luggage and was standing out front as instructed). But the shuttle didn't arrive. After 15-20 minutes, I called, and the shuttle arrived about 10 minutes later. Apparently what happened, according to the woman in the office, was that 2 people called or texted for the shuttle, but 3 people arrived at ZPark. So they "assumed" the 3rd person was me. Since that obviously can happen if someone who hasn't yet requested the shuttle sees it and hops on, I think there needs to be better coordination between arriving passengers and claim numbers. Had the office staff checked the claim numbers against the arriving shuttle passengers, they would have known, I wasn't on the shuttle. Not a major event, I know, but annoying since it was cold and rainy outside and I'd already waited an hour for my luggage to be unloaded from the plane. Thanks for considering my suggestion.