Sadly due to my shopping experience I…
Sadly due to my shopping experience I will NEVER buy from this company again . Placed an order valued at £450 ( 19 items) and needed to return 7 . I was offered a 30% refund to keep the items but they were too small so not an option . They then made me list every item that I was returning to the detail description/colour/size / cost and then take pictures of the parcel on the scales at the post office before uploading all this along with proof of postage and tracking. Ridiculous and a ploy to make you think it’s too much like hard work … maybe I won’t bother returning ! Cost me £12.45 to return due to insuring it for £130 and reached service . Two delivery attempts made at the return address supplied… no one there … parcel taken to depot and no one prepared to collect it . 7 emails sent by myself to try and find out what is going on and no responses . After a last attempt strongly worded email last night I got my refund today . Unnecessarily stressful and appalling customer service . Beware