Zero customer service
After purchasing, I tried to follow the steps to links provided in 'welcome emails' only to find my devices cannot open the web site. Due to needing my devices for my job, my employer's IT department controls my security access, and it does not allow access to this program. I am not the Administrator, so I can't follow the steps suggested to 'relax' the security features on my devices. I contacted customer service by email requesting a refund and was sent a link to download a refund request form. Only problem is - it's on a web site I cannot access. This has been a back-and-forth conversation with the same cut-and-paste replies from them. Obviously, this is a product I will never be able to use, so it was a complete waste of money for me.