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Jeffrey Gray Vaughan

美国

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DJI

I have been a DJI customer since 2017…

I have been a DJI customer since 2017 when I purchased the Mavic Pro Platinum which I still have. I recently purchased a mini 3 Pro with a remote that has a screen. First I was disappointed with it being made out of plastic, which my Mavic platinum was not. Then there is the issue with the remote for the Mini 3 Pro did not come with any chargers or way to charge the remote. I don't understand how that can even happen. This product is useless if I can't charge the remote. How can a company sell a product without a way to charge it? I even purchased a charging station for this drone which only has a USB connector and since there is no connection like that on the cord that came with the mini 3 pro, it won't work with this charging station. I have a school project that I am working on for which time is of the essence and instead of spending my time working on the actual school project now I have to figure out why, one of the most expensive camera equipment I have in my arsenal, I have no way to charge. I'm just really disappointed and I've been let down because I feel cutting corners is more important to the company than customer satisfaction. How am I supposed to recommend anything DJI to my colleagues when they couldn't even provide me with a charger to charge their expensive product made out of plastic?

2023-10-20